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HP Poly 848Z8AA#AC3 Poly CCX 400 IP Phone - 24 SIP Lines - 5" LCD - PoE - Dual Ethernet - Microsoft Teams - Black - Desktop/Wall Mountable
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Product Features
Technical Overview
The CCX 400 operates on VoIP technology, enabling crystal-clear voice calls over internet protocols. It features a 5" LCD screen that provides intuitive navigation and real-time call information. The phone includes two RJ-45 network ports, allowing for flexible network integration and pass-through connectivity to a desktop PC or other equipment.
Power over Ethernet is fully supported, eliminating the need for a separate power adapter in PoE-enabled network environments. A USB port is available for peripheral connectivity, such as headsets or expansion modules. The phone supports essential telephony features including caller ID and a built-in speakerphone for hands-free conversations.
Relevant factors for this section include IP Phone Technology, Handset Connectivity Technology, Base Unit Connectivity Technology, Screen Type. When those points are considered together, they give buyers a clearer picture of how the product is equipped, how it fits into deployment, and what kind of day-to-day role it is meant to support.
Key Product Advantages
The Poly CCX 400 combines robust SIP line capacity with deep Microsoft Teams integration, creating a unified communication experience for businesses invested in the Teams ecosystem. Its hardware design prioritizes reliability and ease of use in professional environments.
High-Capacity SIP Support
With 24 SIP lines, this phone handles multiple concurrent calls and line appearances, ideal for receptionists, managers, and shared workspaces that require extensive call handling capabilities.
- 24 simultaneous line appearances
- Efficient call management
- Reduces need for multiple phones
Microsoft Teams Optimization
The CCX 400 is specifically engineered for Microsoft Teams, providing dedicated buttons for Teams functions, presence indicators, and seamless integration with Teams calling and meeting features.
- Dedicated Teams buttons
- Presence and status display
- Direct access to Teams meetings
Simplified Deployment with PoE
Power over Ethernet support allows installation in locations without convenient power outlets, reducing cable clutter and simplifying desk setups while maintaining network connectivity.
- Single-cable power and data
- Flexible placement options
- Cleaner desk organization
Deployment / Use Cases
The Poly CCX 400 is designed for business environments where reliable voice communication and Microsoft Teams integration are priorities. Its 24-line capacity and professional feature set make it versatile across various organizational roles and physical setups.
In reception areas, the multiple SIP lines allow staff to manage incoming calls efficiently while maintaining a professional appearance. For executives and managers, the Teams integration provides direct access to collaboration tools without switching between devices. Conference rooms benefit from the speakerphone capability and clear display for managing multi-party calls.
Front Desk & Reception
Ideal for handling high call volumes with 24 lines, caller ID, and easy access to frequently dialed numbers. The desktop form factor fits standard reception counters.
Executive Offices
Provides dedicated Teams functionality alongside traditional telephony, supporting busy professionals who rely on both voice calls and digital collaboration.
Shared Workspaces
The wall-mountable option saves desk space in cubicles or shared offices, while PoE support simplifies installation in flexible workspace configurations.
What's in the Box
The package includes all necessary components for immediate deployment in a business environment.
Highlights
- 24 SIP lines for high-capacity call handling
- 5" LCD display for clear call information and navigation
- Power over Ethernet (PoE) support for simplified installation
- Dual Ethernet ports for network pass-through flexibility
- Microsoft Teams integration with dedicated hardware controls
- Built-in speakerphone for hands-free conversations
- Caller ID support for identifying incoming calls
- Desktop or wall-mountable form factor
- Black finish suitable for professional environments
- USB port for peripheral connectivity
Specifications
| Specifications | |
|---|---|
| Manufacturer | HP Inc. |
| Manufacturer Part Number | 848Z8AAAC3 |
| Brand Name | Poly |
| Product Series | CCX |
| Product Model | CCX 400 |
| Product Name | CCX 400 Business Media Phone for Microsoft Teams and PoE-Enabled |
| Packaged Quantity | 1 Each |
| Product Type | IP Phone |
| Technical Information | |
| IP Phone Technology | VoIP |
| Handset Connectivity Technology | Corded |
| Base Unit Connectivity Technology | Corded |
| Total Number of Phone Lines | 24 |
| Caller ID | Yes |
| Speakerphone | Yes |
| Display & Graphics | |
| Screen Type | LCD |
| Screen Size | 5" |
| Interfaces/Ports | |
| Network (RJ-45) | Yes |
| Number of Network (RJ-45) Ports | 2 |
| USB | Yes |
| PoE (RJ-45) Port | Yes |
| Physical Characteristics | |
| Color Family | Black |
| Product Color | Black |
| Form Factor | Desktop,Wall Mountable |
| Miscellaneous | |
| Package Contents | CCX 400 Business Media Phone for Microsoft Teams and PoE-Enabled Desk stand Handset with Handset Cord Network (LAN) CableCAT-5E Setup Sheet |
| Country of Origin | China |
| Environmental Compliance | China Restriction of Hazardous Substances 2 (China RoHS 2) |
| Warranty | |
| Limited Warranty | 1 Year |
User Manual
FAQ
How many simultaneous calls can the Poly CCX 400 handle?
The Poly CCX 400 supports up to 24 SIP lines, allowing for 24 simultaneous line appearances. This means you can have multiple concurrent calls active, with different lines available for incoming and outgoing communications. The phone efficiently manages these lines through its interface, making it suitable for high-traffic areas like reception desks or busy executive offices.
Does this phone require a separate power adapter?
No, the Poly CCX 400 includes Power over Ethernet (PoE) support, which means it can receive both data and power through a single Ethernet cable when connected to a PoE-enabled network switch or injector. This eliminates the need for a separate power adapter, simplifying installation and reducing cable clutter on desks or wall mounts.
What Microsoft Teams features are supported on the CCX 400?
The CCX 400 is optimized for Microsoft Teams with dedicated hardware buttons for Teams functions, presence indicators that show colleague availability, and seamless integration with Teams calling and meetings. It provides a physical interface for making Teams calls, joining meetings, and managing contacts directly from the phone without requiring a computer for basic Teams communication tasks.
Can I connect a computer to the phone's network ports?
Yes, the Poly CCX 400 includes two RJ-45 Ethernet ports. One port connects to your network, while the second port can be used to daisy-chain a computer or other network device. This pass-through capability allows both the phone and a connected device to share a single network connection, reducing the number of cables needed at a workstation.
Is the handset corded or wireless?
The Poly CCX 400 features a corded handset that physically connects to the base unit. This corded design ensures consistent audio quality and reliability during calls, without concerns about battery life or wireless interference. The handset cord is included in the package for immediate use.
What warranty coverage comes with this IP phone?
The Poly CCX 400 comes with a 1-year limited warranty from the manufacturer. This warranty covers defects in materials and workmanship under normal use. For specific terms and conditions, refer to the official warranty documentation provided by Poly or available through their support channels.
| Qty | Price | Available |
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