In Store Pickup

Pickup Instructions & Policy

1) Eligibility and notification

  • On-site pick-up is available for orders that are confirmed and paid online.
  • You will receive an “Order Confirmation” email when your order is ready for pick-up.
  • Please do not come to the store before receiving that email.

2) What must be presented at pick-up

Before releasing goods, we verify the order details with the individual collecting the merchandise:

  1. The Order Confirmation email (shown on a phone or printed).
  2. Government-issued photo ID, where applicable.
  3. If requested, the last 4 digits of the payment card or other proof of payment.

No merchandise will be released until the required verification is completed.

3) Pick-up by someone other than the buyer

  • A third party may pick up the order.
  • The third party must present the Order Confirmation email.
  • Government-issued photo ID for the third party is required where applicable.
  • At our discretion, we may request additional validation, such as a quick confirmation from the buyer’s email address or a pre-authorized note on the order.

4) In-store verification process

Our staff will confirm:

  • Order number, buyer name, and buyer email.
  • Items and quantities to be released.
  • Identity match when ID is required and, if needed, proof of payment.
  • A signature may be required upon release.

If we cannot verify the information, we will refuse release and offer an alternative (re-validation, cancellation, or shipment).

5) Time window and storage

  • Ready-for-pick-up orders are held for 7 calendar days unless otherwise stated at checkout.
  • After the hold period, we may cancel and refund the order or apply storage or restocking fees.

6) Changes, cancellations, and holds

  • To change the pick-up person, contact us before arrival so we can note the file.
  • We may delay or cancel pick-up if fraud screening flags risk, payment is reversed, or information cannot be verified.

7) Damages and shortages at pick-up

  • Please inspect items at pick-up. Report any visible damage or shortages before leaving the premises so we can document and resolve promptly.

8) Fraud prevention

  • We may require additional documents for high-value or high-risk orders.
  • We will not release goods if verification fails or if we suspect fraud.

9) Privacy

  • ID and payment information are checked for verification purposes only and are not stored except as required by law or for transaction records.

10) Contact

Questions or changes to your pick-up?

Contact us at: 1-844-836-8268 or sales@fleetnetwork.com

 

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