Returns Policy & Exchanges

Returns & Exchanges Policy

We understand that sometimes returns are necessary. Below you will find our complete return, exchange, and DOA policy. Please review carefully before initiating a request.

Returns

To initiate a return, contact us within 15 days of receiving your item.

  • Products must be unopened, unused, and in original manufacturer packaging.
  • Return shipping costs are the customer’s responsibility, unless the product is confirmed defective or damaged on arrival.
  • A 10% restocking fee applies to approved returns unless confirmed defective or damaged.
  • Refunds are processed within 7 to 10 business days after inspection and approval.
  • The total return processing time is approximately 4 weeks, from the date the return request is submitted until the refund is issued or the replacement product is shipped.
Items returned without prior authorization may be refused.

Exchanges

To initiate an exchange, contact us within 15 days of receiving your item.

  • Exchanges are accepted only for fully sealed, unopened manufacturer packages.
  • All shipping fees related to exchanges are the customer’s responsibility.
  • If the product is confirmed defective, we will provide a return label at no charge.
  • Merchandise may be subject to a 10% restocking fee.
Opened items returned for exchange without applicable fees may be rejected and returned at the customer’s expense.

Dead on Arrival (DOA)

If your product arrives defective, notify us within 15 days of delivery.

  • We cover 100% of return and replacement shipping costs.
  • After 15 days, warranty claims must be handled directly with the manufacturer.
DOA claims may require photos or testing confirmation before approval.

Manufacturer Warranty

After the initial 15-day return window, all product support and warranty services must be processed directly through the manufacturer according to their warranty policy.

  • Warranty terms vary by brand and product category.
  • FleetNetwork does not extend manufacturer warranties beyond their stated terms.

Need Assistance?

For return authorization or policy clarification, contact our team.

Email [email protected]

or call 1.844.836.8268

FleetNetwork reserves the right to refuse returns that do not meet the above conditions.

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