Alcatel-Lucent 3MK27007AA EM200 Smart Expansion Module - 5" LCD Display - 20 Programmable Keys - USB-Powered - Gray
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Product Features
Technical Overview
The EM200 features a 5-inch LCD color screen that delivers crisp visuals for call management and directory browsing. It includes 20 built-in hard keys that are fully programmable, supporting up to 2 pages on ALE DeskPhones Essential models and up to 10 pages on ALE SIP DeskPhones Myriad range via dedicated scroll buttons.
Connectivity is handled through a dedicated USB-A port on the side of compatible DeskPhones, which provides both data and power. This USB-powered approach simplifies installation and reduces cable clutter. The module supports daisy-chaining of up to 6 expansion units, allowing for scalable key capacity in high-demand scenarios.
Relevant factors for this section include Features, Screen Size, Screen Type. When those points are considered together, they give buyers a clearer picture of how the product is equipped, how it fits into deployment, and what kind of day-to-day role it is meant to support.
Key Product Advantages
The EM200 Smart Expansion Module delivers tangible benefits for busy professionals and call center operators by expanding physical key capacity and providing a dedicated display for real-time communication management.
Enhanced Call Management
Gain immediate access to features like Busy Lamp Field (BLF), call hold, park, transfer, forward, conference, DND, intercom, and voice mail through programmable keys and an intuitive interface.
- Busy Lamp Field (BLF) for status visibility
- One-touch call transfer and forwarding
- Conference calling with dedicated controls
Scalable Expansion
Daisy-chain up to 6 EM200 modules to a single DeskPhone, significantly increasing the number of available programmable keys without requiring additional desk space or complex wiring.
- Supports up to 6 modules per phone
- Centralized key management for easy administration
- No external power needed for additional modules
Deployment / Use Cases
The EM200 is ideal for environments where users need quick access to multiple phone lines, frequent call handling features, or centralized directory management. Its compact design and USB-powered operation make it suitable for desk-mounted setups in offices, contact centers, and reception areas.
Common deployment scenarios include executive desks requiring direct line access, support teams managing high call volumes, and administrative staff handling multiple departments. The module's daisy-chaining capability allows organizations to customize key capacity based on specific role requirements, from basic extension adding to comprehensive call center configurations.
Contact Center Operations
Provide agents with dedicated keys for call queue management, transfer options, and status indicators to improve handling efficiency and reduce call resolution times.
Executive & Administrative Desks
Enable quick access to frequently called contacts, conference bridges, and departmental lines while maintaining a professional, organized workspace with minimal cable clutter.
Physical Profile
The EM200 features a sleek gray finish that matches most professional office environments. With dimensions of 8.43" x 4.72" (214 mm x 120 mm) and a weight of 15.87 oz (450 g), it maintains a compact footprint that fits neatly beside compatible DeskPhones. The included 2-degree adjustable foot allows for optimal viewing angles, while the overall design prioritizes durability and ease of integration into existing desk setups.
- Width
- 4.72" (120 mm)
- Height
- 8.43" (214 mm)
- Weight
- 15.87 oz (450 g)
What's in the Box
The package includes everything needed for immediate deployment of the EM200 Smart Expansion Module.
Highlights
- 5-inch color LCD display for clear call management visibility
- 20 built-in programmable hard keys with multiple page support
- USB-powered connection via dedicated DeskPhone port
- Supports daisy-chaining of up to 6 expansion modules
- Includes Busy Lamp Field (BLF), call transfer, conference, and DND features
- Compact gray design with 2-degree adjustable foot
- Centralized key management for easy administration
- Compatible with ALE DeskPhones Essential and SIP Myriad ranges
Specifications
| Specifications | |
|---|---|
| Manufacturer | Alcatel-Lucent |
| Manufacturer Part Number | 3MK27007AA |
| Brand Name | Alcatel-Lucent |
| Product Model | EM200 |
| Product Name | EM200 Smart Expansion Module |
| Product Type | Phone Expansion Module |
| Technical Information | |
| Features | LED Indicator,Busy Lamp Field (BLF),Call Hold,Call Park,Call Transfer,Call Forward,Conference Call,DND (Do Not Disturb),Directory,Group Pick-up,Intercom,Speed Dial,Voice Mail,Programmable |
| Display & Graphics | |
| Screen Size | 5" |
| Screen Type | LCD |
| Power Description | |
| Power Source | Power Adapter |
| Physical Characteristics | |
| Color Family | Gray |
| Product Color | Gray |
| Height | 8.43" (214 mm) |
| Width | 4.72" (120 mm) |
| Weight (Approximate) | 15.87 oz (450 g) |
| Miscellaneous | |
| Package Contents | EM200 Smart Expansion Module 2-degree Adjustable Foot Quick User Guide (SIP) Safety and regulatory Instructions 2 x M3 Screw |
| Energy Efficiency Compliance | Energy-related Products Directive Lot 9 (ErP Lot 9) |
| Environmental Compliance | Waste Electrical and Electronic Equipment Directive (WEEE),China Restriction of Hazardous Substances (China RoHS),Restriction of Hazardous Substances (RoHS),Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) |
User Manual
FAQ
What DeskPhones are compatible with the EM200 Smart Expansion Module?
The EM200 is compatible with ALE DeskPhones Essential models and ALE SIP DeskPhones Myriad range. It connects via a dedicated USB-A port on the side of these phones, providing both data connectivity and power without requiring separate adapters in most configurations.
Can I connect multiple EM200 modules to a single DeskPhone?
Yes, the EM200 supports daisy-chaining of up to 6 modules to a single compatible DeskPhone. This allows you to significantly expand the number of available programmable keys without requiring additional desk space or complex wiring. Each connected module is powered through the USB connection chain, eliminating the need for separate power adapters for additional units.
What communication features are accessible through the EM200?
The EM200 provides access to essential telecommunication features including Busy Lamp Field (BLF) for colleague status visibility, call hold, park, transfer, forward, conference calling, Do Not Disturb (DND), directory access, group pick-up, intercom, speed dial, and voice mail management. These features are accessible through both the programmable keys and the 5-inch LCD interface.
How is the EM200 powered and what are its physical dimensions?
The EM200 is powered through a dedicated USB-A port on compatible DeskPhones, drawing both data and power from the phone itself. This USB-powered design simplifies installation. The module measures 8.43" x 4.72" (214 mm x 120 mm) with a weight of 15.87 oz (450 g), featuring a compact gray design that includes a 2-degree adjustable foot for optimal viewing angles.
What comes in the box with the EM200 Smart Expansion Module?
The package includes the EM200 Smart Expansion Module itself, a 2-degree adjustable foot for optimal viewing angles, a Quick User Guide (SIP) for setup instructions, safety and regulatory documentation, and 2 x M3 screws for secure mounting. This complete package ensures you have everything needed for immediate deployment alongside compatible ALE DeskPhones.
How many SIP lines or accounts does this phone support?
Alcatel-Lucent EM200 Smart Expansion Module - 5" LCD (3MK27007AA) is best understood through its communication features, deployment fit, and connectivity profile, which help buyers confirm desk-phone suitability before rollout.
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