1 hour Electronic delivery.
New Activation & Renewal.
- Call recording
- Web conferencing with up to 250 participant
- Purchase cost dramatically lower than a traditional hardware PBX
- Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules needed!
- Web-based configuration & status indication - Easy phone system management!
- Unified communications - Receive voice mail via e-mail & see user presence
- Auto attendant (e.g. 1 for sales, 2 for support, etc.)
- Reduce long distance and inter office call costs
- No more expensive proprietary system phones - Use standard SIP phones
- Eliminate the phone wiring and make moving offices easier
- Easy call control, presence and extension management
- Click to Dial & Call Pop-up for Microsoft Outlook
- Receive & Make calls via the standard PSTN using VOIP Gateways or cards
- Save on monthly call costs using SIP trunks, VoIP providers or Skype Connect!
- Out of the box configuration for many VOIP providers, VoIP Gateways, Skype and IP Phones.
- Advanced Real-time Queue Statistics
- Monitor queue status
- Review the number of callers in a queue
- Advanced Agent Statistics
- Log agents in and out of queues
- Time an agent logged in/out of the queue
- Review the number of answered/unanswered calls
- Average and longest wait time and more
- Call Back Feature
- Allow your customers to hang up and retain their position in the queue
- The customer is called back when an agent becomes available
- Call back notification emails are sent to the supervisor
- Additional Queue Strategies
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt By Threes - Random
- Hunt By Threes - Prioritized
- SLA Alerts
- Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
- Events are logged in order to meet customer service requirements
- SLA notification emails are sent to the supervisor
- Listen in
- Supervisors can screen calls by listening in without the agent and caller knowing about it
- Listen and Whisper
- The supervisor may need to relate some important information to the agent without the customer hearing
- Barge in
- The supervisor can enter the call and assist the agent and customer
