3CX Professional - 24 simultaneous calls - Annually

1 hour Electronic delivery.
New Activation & Renewal.

• Advanced Real time Queue Statistics
  • Monitor queue status
  • Review the number of callers in a queue
• Advanced Agent Statistics
  • Log agents in and out of queues
  • Time an agent logged in/out of the queue
  • Review the number of answered/unanswered calls
  • Average and longest wait time and more
• Call Back Feature
  • Allow your customers to hang up and retain their position in the queue
  • The customer is called back when an agent becomes available
  • Call back notification emails are sent to the supervisor  
• Additional Queue Strategies
  • Round Robin
  • Longest Waiting
  • Least Talk Time
  • Fewest Answered
  • Hunt By Threes - Random
  • Hunt By Threes - Prioritized
• SLA Alerts
  • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
  • Events are logged in order to meet customer service requirements
  • SLA notification emails are sent to the supervisor  
• Listen in
  • Supervisors can screen calls by listening in without the agent and caller knowing about it
• Listen and Whisper
  • The supervisor may need to relate some important information to the agent without the customer hearing
• Barge in
  • The supervisor can enter the call and assist the agent and customer