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HPE Pointnext Tech Care Basic Service with Defective Media Retention - 4 Year Extended Warranty - Warranty - 9 x 5 Next Business Day - (H28RTE)
- Protects from breakdown after the manufacturer's warranty expires
- Features Parts Replacement service that helps you handle any mishaps
- On-site support guarantees quick solutions with on-site availability of experts
- Marketing Information:
- Parts Replacement
- Repair
- Phone Support
- Knowledge Base Access
- Remote Diagnosis
- Visual Remote Guidance
- New Releases Update
- Web Support
- Defective Media Retention
Overview
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.
Benefits
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.
Service Main Type: MaintenanceService Description: 9x5 Next Business DayProvided Support:[custom-specifications]
Manufacturer: Hewlett Packard Enterprise
Manufacturer Part Number: H28RTE
Manufacturer Website Address: http://www.hpe.com
Brand Name: HPE
Service Name: Pointnext Tech Care Basic Service with Defective Media Retention - Extended Warranty
Product Type: Warranty
Service Information
Service Main Type: Maintenance
Service Description: 9x5 Next Business Day
Provided Support:
- Parts Replacement
- Repair
- Phone Support
- Knowledge Base Access
- Remote Diagnosis
- Visual Remote Guidance
- New Releases Update
- Web Support
- Defective Media Retention
Service Response Time: - Parts and labor
Service Location: On-site
Service Duration: 4 Year
Service Characteristic: Parts & Labor
[/custom-specifications]