HPE Proactive Care - 3 Year Extended Service - Service - 24 x 7 x 6 Hour - On-site - Maintenance - Parts & Labor - Physical, (H7MM8E)

HPE Support Services Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

In addition, the technical solution specialists providing your HPE Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, HPE Proactive Care includes on-site hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.

HPE Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your HPE Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your HPE Proactive Care covered devices, which can help you to identify and resolve configuration problems. HPE Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.

HPE Proactive Care uses Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of Remote Support Technology is required to receive full delivery and benefits from this support service.

Features

Provides 2-hour response on software support through telephone access to highly trained support personnel.

Recommendations for firmware version and software patching on supported products to help prevent problems.

Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices.

Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.

• Physical
• Electronic

• Remote Diagnosis
• Defective Media Retention
• Repair
• Phone Support
• New Releases Update
• Web Knowledge Base Access
• Parts Replacement

• - Phone Support
• - Repair (Distance from customer site - 50 miles)
• - Repair (Distance from customer site - 100 miles)