HPE Proactive Care with Defective Media Retention - 3 Year - Warranty - 24 x 7 Next Business Day - On-site - Technical - Electronic (HC2L4E)

Overview

HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.

Benefits

Recommendations for firmware version and software patching on supported products

Identification of risks and issues through regular device-based proactive scans

Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products

• Technical Account Manager
• Defective Media Retention
• Phone Support