- Protects from breakdown after the manufacturer's warranty expires
- Parts Replacement service included to resolve your problems
- On-site support helps you limit any downtime to the absolute minimum
Marketing Information: OverlandCare service uplift part numbers/pricing are only valid when purchased within 90 days of the initial hardware purchase. OverlandCare service extension part numbers/pricing are valid when purchased 90 days after the initial hardware purchase. If a product warranty has expired for more than 30 days then a health check must be performed before a warranty extension can be purchased.
- Bronze: 9x5 telephone support; advanced parts replacement with 2 business day delivery
- Silver: 9x5 telephone support; next business day onsite (FRUs); advanced replacement of CRUs
- Gold: 7x24 telephone support: next business day onsite (FRUs & CRUs)
- Platinum: 7x24 telephone support; 24x7x365 onsite with 4-hour response
Service Main Type: MaintenanceService Sub Type: Service Description: 24x7x4 HourProvided Support: - Parts Replacement
- Repair
- Phone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Remote Diagnosis
Service Response Time: - Parts and LaborService Location: On-siteService Duration: 1 YearService Characteristic: Parts & Labor
[custom-specifications]
SpecificationsManufacturer: Overland Storage
Manufacturer Part Number: EW-XLPLT1EX
Manufacturer Website Address: http://www.overlandstorage.com
Brand Name: Overland
Service Name: OverlandCare Platinum - Extended Warranty
Product Type: Warranty
Service InformationService Main Type: Maintenance
Service Sub Type:
Service Description: 24x7x4 Hour
Provided Support:
- Parts Replacement
- Repair
- Phone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Remote Diagnosis
Service Response Time: - Parts and Labor
Service Location: On-site
Service Duration: 1 Year
Service Characteristic: Parts & Labor
[/custom-specifications]
