- Gives you complete peace of mind and confidence in your results
- Software Update service included to resolve your problems
- On-site support guarantees quick solutions with on-site availability of experts
Marketing Information: Platinum Support and Professional Services combine the technical support and custom
services IT needs to attain the greatest return on its Dell SonicWALL investment. Dell
SonicWALL Platinum Support is a custom support offering that includes a comprehensive
suite of services to ensure operational effectiveness and efficiency, all of which are managed
and delivered by a team of senior support engineers who understand an enterprise's business
and technical requirements. Built upon a proactive service and support lifecycle, Dell
SonicWALL Platinum Support establishes a solid operational foundation, anticipates emerging
security demands, and dynamically adapts and evolves to support an enterprise's business
goals. In addition, Platinum Professional Services offer onsite installation and configuration
services, training and education services and system migration from either an existing Dell
SonicWALL solution or a product from another vendor.
? 24x7 support provided by a team of senior support engineers
? Software and firmware updates and upgrades
? Advance Exchange hardware replacement (RMA)Service Main Type: ExchangeService Sub Type: Electronic and PhysicalService Description: 24x7x24 HourProvided Support: - Software Update
- Software Upgrade
- Firmware Upgrade
- Firmware Updates
- Parts Replacement
- Phone Support
- Web Support
- New Releases Update
Service Response Time: 24 Hour - Parts replacementService Location: On-siteService Duration: 2 YearService Characteristic: Parts
[custom-specifications]
SpecificationsManufacturer: SonicWall Inc.
Manufacturer Part Number: 01-SSC-4179
Manufacturer Website Address: http://www.sonicwall.com
Brand Name: SonicWall
Service Name: Platinum Support - Extended Service
Product Type: Service
Service InformationService Main Type: Exchange
Service Sub Type: Electronic and Physical
Service Description: 24x7x24 Hour
Provided Support:
- Software Update
- Software Upgrade
- Firmware Upgrade
- Firmware Updates
- Parts Replacement
- Phone Support
- Web Support
- New Releases Update
Service Response Time: 24 Hour - Parts replacement
Service Location: On-site
Service Duration: 2 Year
Service Characteristic: Parts
[/custom-specifications]