- Provides reliable support to resolve all your technical issues
- Emergency Telephone Support service included to resolve your problems
Marketing Information: Premium Support As an add-on feature for perpetual licenses with active Standard Support, Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.
Service Main Type: TechnicalService Sub Type: ElectronicService Description: 24x7x1 HourProvided Support: - Emergency Telephone Support
- Phone Support
- New Releases Update
- Web Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
Service Response Time: 1 Hour - Emergency phone consultingService Duration: 1 Year
[custom-specifications]
SpecificationsManufacturer: StorageCraft Technology Corporation
Manufacturer Part Number: GULM80USSS011YZZZ
Manufacturer Website Address: http://www.storagecraft.com
Brand Name: StorageCraft
Service Name: Premium Support
Product Type: Service
Service InformationService Main Type: Technical
Service Sub Type: Electronic
Service Description: 24x7x1 Hour
Provided Support:
- Emergency Telephone Support
- Phone Support
- New Releases Update
- Web Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
Service Response Time: 1 Hour - Emergency phone consulting
Service Duration: 1 Year
[/custom-specifications]