- Keeps your system optimally maintained with a predictable total cost of ownership
- Phone Support service included to resolve your problems
Marketing Information: As an add-on to active Standard Support, Premium Support features after-hours service and ensures a telephone response within two hours for any emergency-level support case submitted. Plus, our technicians will work with you over the phone and online. Please note: Premium Support is available in North America (in English) only and is not available on ShadowProtect IT Edition or MSP licenses.Service Main Type: TechnicalService Sub Type: ElectronicService Description: 24x7x1 HourProvided Support: - Phone Support
- Emergency Email Consulting
- Emergency Telephone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
Service Response Time: 1 Hour - Emergency phone consultingService Duration: 1 Year
[custom-specifications]
SpecificationsManufacturer: StorageCraft Technology Corporation
Manufacturer Part Number: XSXW00USSS011YZZZ
Manufacturer Website Address: http://www.storagecraft.com
Brand Name: StorageCraft
Service Name: Premium Support
Product Type: Service
Service InformationService Main Type: Technical
Service Sub Type: Electronic
Service Description: 24x7x1 Hour
Provided Support:
- Phone Support
- Emergency Email Consulting
- Emergency Telephone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
Service Response Time: 1 Hour - Emergency phone consulting
Service Duration: 1 Year
[/custom-specifications]