Marketing Information: Gold Maintenance includes next business-day on-site hardware parts replacement. Additionally, Gold Maintenance customers receive software upgrades and access to 24x7 phone, online and email technical support for all its original components, including Arcserve UDP software, Arcserve add-ons, Sophos Intercept X Advanced for Server, and the Appliance hardware. One, three and five-year subscription options are available for Gold Maintenance customers.Service Main Type: MaintenanceService Description: 24x7xNext Business DayProvided Support: - Repair
- Parts Replacement
- Phone Support
- Live Support
- Email Support
- New Releases Update
- Software Upgrade
Service Response Time: Next Business Day - Part and LaborService Location: On-siteService Duration: 3 YearService Characteristic: Parts & Labor
[custom-specifications]
SpecificationsManufacturer: Arcserve
Manufacturer Part Number: MAADR065MRW81EG36G
Manufacturer Website Address: http://www.arcserve.com
Brand Name: Arcserve
Service Name: Gold Maintenance - Extended Service (Renewal)
Product Type: Service
Service InformationService Main Type: Maintenance
Service Description: 24x7xNext Business Day
Provided Support:
- Repair
- Parts Replacement
- Phone Support
- Live Support
- Email Support
- New Releases Update
- Software Upgrade
Service Response Time: Next Business Day - Part and Labor
Service Location: On-site
Service Duration: 3 Year
Service Characteristic: Parts & Labor
[/custom-specifications]