- Provides reliable support to resolve all your technical issues
- Features Software Maintenance service that helps you handle any mishaps
Service Main Type: MaintenanceService Sub Type: ElectronicService Description: 12x5x2 Business HourProvided Support: - Software Maintenance
- Emergency Telephone Support
- Phone Support
- New Releases Update
- Web Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
Service Response Time: - 1 Day - (Business Day) - Phone Support ; severity high
- 2 Day - (Business Day) - Phone Support ; severity medium
- 2 Day - (Business Day) - Phone Support ; severity low
- 2 Hour - Emergency Phone Support
- 2 Hour - Emergency e-mail consulting
- 1 Day - (Business Day) - E-mail consulting; severity high
- 2 Day - (Business Day) - E-mail consulting; severity medium
- 2 Day - (Business Day) - E-mail consulting; severity low
Service Duration: 1 Year
[custom-specifications]
SpecificationsManufacturer: StorageCraft Technology Corporation
Manufacturer Part Number: XSXW00USMS011YZZA
Manufacturer Website Address: http://www.storagecraft.com
Brand Name: StorageCraft
Service Name: Service/Support - Renewal
Product Type: Service
Service InformationService Main Type: Maintenance
Service Sub Type: Electronic
Service Description: 12x5x2 Business Hour
Provided Support:
- Software Maintenance
- Emergency Telephone Support
- Phone Support
- New Releases Update
- Web Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
Service Response Time:
- 1 Day - (Business Day) - Phone Support ; severity high
- 2 Day - (Business Day) - Phone Support ; severity medium
- 2 Day - (Business Day) - Phone Support ; severity low
- 2 Hour - Emergency Phone Support
- 2 Hour - Emergency e-mail consulting
- 1 Day - (Business Day) - E-mail consulting; severity high
- 2 Day - (Business Day) - E-mail consulting; severity medium
- 2 Day - (Business Day) - E-mail consulting; severity low
Service Duration: 1 Year
[/custom-specifications]